FAQ
Questions? I’m here to help 💛
How does my incontinence underwear actually work?
Inside the gusset there are several light, breathable layers. The top layer wicks moisture
away from your skin, the absorbent core holds it, and a thin waterproof barrier helps stop
leaks—so what you feel on the outside is just soft, comfy underwear.
Will it help with odour?
Yes. Fast wicking and the locked-in core reduce exposure to air, which helps keep ammonia
smells in check. Freshness also comes from changing when needed and washing promptly.
How do I find my size?
Measure your hips at the fullest point and match the size chart. Between sizes?
Most people prefer the snugger fit for better leak security. If you have swelling or very
sensitive skin, the roomier size can be kinder.
Care: how do I wash and dry them?
Turn inside-out. Machine wash cold or warm (≤40°C / 105°F) with your regular detergent.
No fabric softener, bleach, or antibacterial sprays—these coat technical fibers and can reduce
absorbency. Line dry is best; tumble on low if needed. That’s it.
How long will they last?
With normal care, they last like quality everyday underwear. Skipping softeners and high heat
keeps the absorbency and waterproof layer happy for longer.
Pads vs. reusable underwear—what’s the difference?
My underwear feels and looks like your regular pairs, but with hidden protection. It reduces
bulk and waste and is usually more cost-effective over time. Pads are great backups for specific
days; many customers use both depending on plans and confidence level.
Can I wear them overnight or on long trips?
Absolutely—choose High/Overnight absorbency. Everyone’s output is different (meds, fluids, sleep),
so stepping up a level at night is a smart move. I also recommend packing a spare for travel days.
Can I add a pad for extra backup?
You can, but avoid liners with adhesive that covers the entire gusset—that can block wicking.
If you layer products, choose a breathable liner and check leg-opening fit to prevent side channeling.
I still get side leaks—what should I change?
Try a snugger size, move to a higher absorbency, and make sure the gusset sits flat against
your body. If leaks happen when you stand or cough, a bathroom routine and stepping up
absorbency usually solve it quickly.
I have sensitive skin—will these be okay?
I choose soft, breathable fabrics. Please wash before first wear. If your skin is very sensitive,
change promptly after leaks, pat dry, and ask your clinician about barrier creams that are
textile-friendly.
Post-partum or pelvic-floor concerns—are these useful?
Many customers use them while recovering from childbirth or during pelvic-floor therapy.
They don’t replace medical care—but they do give discreet, reliable protection while you heal
and rebuild confidence.
Can I tumble-dry them?
Line dry keeps them at their best. If you need a dryer, choose low heat.
High heat shortens the life of elastics and waterproof layers.
How many pairs do I really need?
For daily use, most people rotate 3–5 pairs (add a dedicated overnight style if you like).
A mixed pack is a great way to learn which absorbencies you reach for most.
Do you offer multipacks or savings?
Yes—my bundles save you per pair and make laundry rotation easy. You’ll see available pack sizes and
savings right on the product page.
What is your returns & refunds policy?
Can I exchange for a different size?
Of course. I offer a 100% Perfect Fit Guarantee. This means that you will get a replacement pair for absolutely free.
Just reach out to me and I’ll help you swap sizes quickly so you feel secure and comfortable.
Shipping & tracking—what should I expect?
You’ll get a tracking link as soon as your parcel leaves my studio. If a shipment pauses for
more than a few days, reply to the email—I'll investigate with the carrier and make it right.